Delivery
We are happy to provide a FREE express delivery service for any order over £75 (UK Mainland only). Any order under £75 will be charged at a standard rate of £4.95 (UK mainland). All orders received will be processed by the next working day and will be delivered once all funds have cleared, provided no additional security checks are required and all stock items are available. We do not deliver to Post Office (P.O.) boxes.
Orders outside UK Mainland
Independence Mobility welcomes orders outside UK mainland, however deliveries of all sizes will incur a postage and packaging charge. This will be informed to the customer before the dispatch of goods.
Delivery Time
Delivery is usually within seven working days from the date of order, but should you require it sooner, let us know and we will make every effort to try and get it there.
- Small Products
Small products will be sent directly to you either through the mail or with a Courier service and will require a signature to accept.
- Large Products
Larger products will be brought directly to your door by one of our friendly technicians who will show you how to use your machine and go through any questions you might have.
We take pride in caring for our customers and feel this is both essential and adds a personal and friendly touch to our service.
Inspection of Goods
As part of the conditions of sale, customers are required to inspect all goods on receipt and are to annotate the Courier's documentation with details of damage to either the packaging or the goods themselves. Where this is not done, and the Courier subsequently disputes liability, then Independence Mobility will not be responsible for the costs associated with repair or replacement.
In all cases, damage to goods must be reported to Independence Mobility within 24 hours of receipt of the goods.
