FAQs
FREE REPAIR PROTECTION - Is there any guarantee with the products you sell?
All our products come with a full 12-month guarantee against faulty manufacture or materials, backed by the manufacturers themselves. We provide a phone number to call us on in case of any problems, manned between 9.00am – 5.00pm Monday – Friday, where a qualified person will be able to give you any advice you may require. In the unlikely event that you have a problem with your scooter, powerchair, adjustable bed or rise recliner that requires one of our mobile service team to come out to you, we will endeavour to effect any adjustments or repairs on the initial call-out. Where this is not possible, and should they deem fit a loan scooter may be offered, whilst your vehicle is in the workshop.
Please note: this guarantee does not cover consumables such as tyres and bulbs or damage caused by undue care or accidental damage such as flat batteries or punctures.
PRICE PROMISE - What happens if I find the same product for cheaper somewhere else?
We constantly monitor our competitors’ prices to ensure that you get the very best deal. However, offers are continually changing and if you do see a product at a lower price somewhere else simply call our freephone line on 0800 169 2844 and we will match and where possible beat any genuine like-for-like quotation.
Do I have to pay VAT on my goods?
Individuals purchasing mobility products for their own personal use are usually exempt from paying VAT. We will require you to sign a simple online declaration form that confirms you are eligible to receive goods at a VAT exempt price. Our prices are therefore shown exclusive of any VAT.
In addition, you can also purchase goods on behalf of someone else that is legible for VAT exemption.
Will I have to assemble my own scooter, powerchair, adjustable bed or rise recliner?
One of the friendly members of our team will arrange a suitable time for the delivery of all of the above products. They will then assemble, test, give advice on how to look after your purchase, and where necessary give a full demonstration of your new machine before leaving you to enjoy it for yourself.
Can I return the product if I am not satisfied with it?
If for any reason you would like to return any goods to us please notify us within 7 days by email returns@independencemobility.co.uk, fax 01132 445359 or phone 0800 169 2844. This may not include specially made items or personal hygiene products.
It is your responsibility to return the goods to us in a safe and proper manner and pay for all costs. We do recommend that you use a service that requires a signature upon delivery. If you would like us to collect the goods then this would be possible. Upon inspection of your returned goods if they are found to be unused, not damaged and in the original packaging we will offer a refund minus delivery/collection charges.
Returns Address
Independence Mobility
3 Saxton Lane
Leeds, LS9 8HE
Do I require insurance?
Mobility products open up whole new avenues of opportunity in the ability to get out and about. It is therefore of the greatest importance that you are comprehensively protected against any eventuality which may occur (e.g. having an accident, having your product stolen, damaging someone else’s property or even bumping into them and causing injury). The financial consequences of such an accident can sometimes be substantial and you could be held liable for legal claims and costs made against you.
Established in 1975, Fish Insurance specialise in the design and administration of bespoke insurance policies for disabled people.
Key Insurance Benefits (Diamond) include loss or damage, legal liability protection, new for old replacement, personal Injury, personal effects cover, and hospital benefit.
And prices start from £49.50 for one year.
To comply fully with the new FSA regulations we are at the moment not able to sell insurance on line.
Please call 0800 169 2844 if you would like us to send you out a brochure with more details on this policy.
